Eye Glass Warranty Program
Under normal use, if your lenses appear to be defective for any reason due to manufacturing defects, we will replace the defective lens at no additional charge. This policy is effective for one year from the date of original purchase. This is a one-time only policy and the lens will be replaced with the original prescription. It remains the discretion of Clompus, Reto & Halscheid Vision Associates to determine if lenses are “defective”. Scratched or abused lenses will not be replaced. Our opticians offer an “Eye Glass Protection Program” which can be purchased to cover replacement of scratched lenses. Please see opticians for details.
Under normal use, if any part of the eye glass frame breaks due to manufacturing error, we will repair or replace the defective frame at no additional charge. This policy is effective for one year from the date of original purchase. This policy is one-time only. If your frame has been discontinued by the manufacturer and we cannot repair the product, we will replace the frame with a product of equal value. It remains the discretion of Clompus, Reto & Halscheid Vision Associates to determine if the frame is defective or has become damaged secondary to misuse.
If the doctor finds it necessary to change the prescription of your eye glasses, we will update your prescription at no additional charge. This policy is effective one-time only and expires two months from the date of your original examination.
Any eyewear purchased in our office will be adjusted at no cost for as long as you own the glasses.